Today, Borders wins.

First of all, a customer phones in and wants to return his book from Whitcoulls and come in to buy a copy from Borders, a specialer bigger hard back version.

Secondly, a lady comes in with a piece of paper from PaperPlus's computerised store search (try it by the way, its pretty good, much more user-friendly than our system imho) and wants to find it from us, cause PaperPlus doesn't have it.s

by the way.

Eat Pray Love. I said it was a good book, didn't I?

Well, now that OPRAH says it's a good book, it just starts flying off the shelves...